Your organisation runs on conversations.
Most of them go unanalysed.
AxonHear for Enterprise is a fully customised call intelligence deployment — built around your infrastructure, your workflows, and the specific complexity your scale demands.
This Is Not a Bigger Version of the Standard Product.
Most call intelligence platforms scale seats. AxonHear for Enterprise scales depth — into your data architecture, your reporting structure, your compliance requirements, and your existing systems.
A platform shaped around how your organisation actually operates.
Every one of these is a commitment — not a roadmap item. If it matters to your organisation, we will build it.
Custom Parameters and Scoring Models
Your business defines what a good call looks like. AxonHear is configured to detect, score, and surface what your organisation has decided is important — not what a generic model assumes.
Custom Reporting Hierarchy
A CXO sees the full picture. A regional head sees their geography. A team lead sees their agents. AxonHear maps to your exact reporting structure — every role gets the intelligence relevant to their accountability.
Custom Data Retention and Deletion Policies
Your legal team has requirements. AxonHear's data retention and deletion policies are configured to your specification — not applied from a default template built for someone else's regulatory environment.
Custom Logging Depth and Audit Trails
AxonHear's logging depth is configurable — from lightweight operational logs to full audit trails that satisfy your internal governance and external compliance requirements.
Deep Integration With Your Existing Systems
AxonHear connects to what you already have — your CRM, ERP, telephony, identity management, and BI tools. Bi-directional where required. Your stack stays intact. AxonHear becomes part of it.
Your Industry Has Specific Problems. Your Intelligence Should Reflect That.
Generic call analytics tells you what happened. AxonHear for Enterprise tells you what it means — in the context of your regulatory environment, your customer journey, and the metrics your leadership actually tracks.
Financial Services
Where your calls carry compliance weight.Every sales call in financial services is a regulatory event. A missed disclosure, an aggressive pitch, a commitment made without documentation — any one becomes a liability. AxonHear monitors every call against your compliance checklist automatically.
- Compliance disclosure detection on every call
- Mis-selling pattern identification across agent cohorts
- Fee and product objection mapping by customer segment
- Regulatory audit trail — complete, timestamped, exportable
- Collections call tone monitoring for RBI guideline adherence
Direct to Consumer
Where your support calls are your brand.In D2C, every support interaction is a retention decision. A frustrated customer who felt unheard becomes a return, a refund, a public review, or all three. AxonHear gives your support leadership real-time visibility into every customer emotion.
- Delivery failure categorisation — partner-level, route-level
- Refund and return trigger analysis by SKU and region
- Customer sentiment trending by geography and season
- Agent empathy scoring on high-stakes calls
- Repeat caller identification for unresolved issues
Education Technology
Where your sales calls determine enrollment numbers.Edtech sales is a high-volume, high-pressure environment. AxonHear maps every objection pattern across your counsellor team so your sales leadership always knows exactly what is preventing enrollment.
- Dropout signal detection mid-conversation
- Fee objection mapping by payment structure
- Parent vs student objection differentiation
- Counsellor consistency scoring across the team
- Post-demo follow-up intelligence and promises tracking
Health Technology
Where your calls carry commercial and clinical weight.Healthtech sits at the intersection of patient trust and business performance. AxonHear gives patient services and sales leadership the intelligence to maintain clinical standards while optimising commercial outcomes.
- Patient concern escalation detection
- Renewal objection mapping by care programme type
- Agent empathy and communication standard scoring
- Appointment no-show conversation analysis
- Compliance with health communication guidelines
Don't see your industry here?
Every AxonHear Enterprise deployment starts with a discovery session — we configure the platform around your specific business signals, whatever your sector.
Intelligence That Acts. Not Just Analyses.
Some of the most valuable moments in a customer conversation are the ones your agents don't know how to respond to. AxonHear is configured to detect those moments — and give your agent exactly what they need to turn them into outcomes.
42% of stalled deals were recoverable. The signal was already in the conversation. AxonHear found it. Agents went into follow-up calls with the right context — and closed deals that would have gone cold.
Agents became advisors. Women entrepreneurs calling in received relevant, personalised guidance they didn't know to ask for — resulting in higher trust scores and measurably improved repeat engagement.
The right intelligence. At the right moment. For the right conversation.
Ask us how in a conversation. This is not something we explain on a page.
Your Systems Stay. AxonHear Fits Around Them.
Enterprise organisations don't replace infrastructure — they extend it. AxonHear connects to what you already have, works the way your teams already work, and delivers intelligence into the tools your leadership already trusts.
Your CRM. Your Workflow. Zero Disruption.
Whether your teams run on Salesforce, HubSpot, Zoho, SAP, Oracle, Microsoft Dynamics, or a proprietary system — AxonHear connects. Call summaries pushed automatically. Buyer intelligence synced in real time. Bi-directional where your workflow requires it. No manual entry. No data living in two places.
Cloud, On-Premise, or Custom — We Connect.
AxonHear integrates with Exotel, Twilio, MATRIX ETERNITY, FreeSWITCH, Asterisk, and major PBX systems. If your enterprise runs a custom telephony infrastructure, our team will assess it, scope the integration, and build the connector. There is very little we haven't seen — and nothing we've walked away from.
Full API. Real-Time Webhooks. SSO Support.
For enterprises that need AxonHear intelligence flowing into their own BI tools, data warehouses, compliance platforms, or internal dashboards — we provide full API access. Structured data out. Custom payloads where required. SSO and enterprise identity management via Active Directory, Okta, and SAML.
We Are Not a Plug-and-Play Vendor.
The enterprise organisations we work with have complex systems, legacy infrastructure, and zero appetite for disruption. We know this. Our integration engagements are scoped, structured, and delivered with the same rigour as any enterprise software project — because that is what Websmith Solutions has done for over two decades.
If the integration your organisation needs doesn't exist yet — we will build it. If your current infrastructure presents challenges no off-the-shelf connector can solve — we will solve it.
The question we ask every enterprise client is not "does AxonHear integrate with your system?" — it is "what does your system need to make this work?" — and then we deliver that.
Tell us what your stack looks like. We'll tell you exactly how AxonHear connects to it.
Let's ConnectEnterprise-Grade Security. Built In. Not Bolted On.
Security is not a feature we added to AxonHear. It is the architecture we built AxonHear on. Every deployment — regardless of size, sector, or geography — ships with the same uncompromised security foundation.
Third-Party Audited. Internationally Recognised.
AxonHear operates on an ISO 27001 certified information security management system. This is not a self-assessed checklist — it is a third-party audited framework that governs how we handle, store, process, and protect your data at every layer. Available for review on request.
Your Data Stays Where You Require It.
We support configurable data residency — India-hosted for domestic compliance, or jurisdiction of choice for global deployments. Your legal and compliance teams define the boundary. We enforce it technically.
No Default Template Applied.
Retention timelines, deletion triggers, and archival policies are configured to your specification — aligned to your regulatory framework, your legal team's requirements, and your internal governance standards. When data needs to go, it goes completely.
In Transit. At Rest. Including Us.
All call data — in transit and at rest — is encrypted using industry-standard protocols. Access to raw data is restricted by architecture, not just policy. Your conversations are not readable by anyone who shouldn't be reading them — including us.
Every Access Event Logged. Every Interaction Traceable.
Role-based access controls ensure that a team lead sees their team, a regional manager sees their region, and a CXO sees the organisation. Audit trails are configurable in depth — from operational logs to full forensic-grade records for regulated industries.
DPDPA. BFSI. GDPR. And Beyond.
DPDPA compliant for Indian enterprise deployments. BFSI and insurance-specific compliance documentation available on request. For global deployments — GDPR alignment available. If your sector has a compliance framework we haven't named — tell us. We will give you a clear answer before any contract is signed.
We know what it takes to build software that earns the trust of regulated industries. We have done it — in pharma, in fintech, in industrial operations, across two decades. AxonHear carries that standard into every enterprise deployment we undertake.
Your security team will have questions. We welcome them.
The Platform Is New. The Expertise Behind It Isn't.
AxonHear is built by a team with 20+ years of enterprise software delivery across travel, pharma, fintech, industrial operations, and telecom. That background is not incidental. It is why AxonHear is architected the way it is.
- Built enterprise platforms integrating 100+ APIs and global systems spanning 150+ countries.
- Delivered Pharma AI platforms meeting strict drug discovery and regulatory standards.
- Architected Fintech platforms inside BBPS, remittance, and prepaid payment infrastructures.
- Built startup architectures that drove multi-million dollar fundings and major acquisitions.
- Developed top-ranking applications built for scale, security, and uncompromising operational efficiency.
In 1998, a commerce student was told he couldn't code. He built his first working product in 11 months.
I have spent 25 years navigating every technology wave — not as an observer, but as someone building products inside them. I have watched teams fail because they built what was technically impressive instead of what was commercially necessary. I have partnered with startups from first code to funding. I have rebuilt products that stalled and made them self-sustaining.
AxonHear exists because I kept seeing the same problem — businesses running on conversations that nobody was learning from. Every sale lost, every customer frustrated, every coaching opportunity missed — all of it recorded, none of it used. This platform is the answer to that problem. Built by someone who has been in the room when it mattered — and knows exactly what it costs when the intelligence isn't there.
When you deploy AxonHear for Enterprise, you are not buying a subscription. You are engaging a team that has delivered at this level before — and will again.
Ready to see AxonHear in your environment?
One conversation. No commitment implied. We'll show you exactly how AxonHear fits your organisation.
Let's Connect